ADMINISTRATION

Our administrators support clinical staff in delivering the Healthy Child Programme, and make a valuable contribution to the quality of care and support we offer children, young people and their families.

They achieve this by:

• Ensuring efficient data entry on to SystmOne electronic record system
• Liaising with Duty Specialist Community Public Health Nurse (SCPHN) relating to self-referrals and professional referrals
• Carrying out tasks which support smooth delivery of the Healthy Child Programme
• Communicating effectively with other professionals and service linked to our ISPHN teams
• Making appointment booking and communicating with service users
• Managing telephone enquiries
• Coordinating room bookings
• Scanning and filing of documentation

We now have a new text messaging service. You will receive a text confirmation of your next appointment or visit with your Health Visitor or Nursery Nurse.

You will also receive a reminder text the day before your appointment.

Signing up is easy – we just require written/verbal consent from you. If you change your mobile phone number, please let us know so you can continue to receive texts.

“Administration assistants play a varied and vital role within the ISPHNS. We take phone calls from parents and other health care professionals. We organise appointments, trying our best to accommodate the schedules and needs of families. We also ensure health records have up to date contact details, which is very important in order to enable our health care professionals to keep in contact with families.

In addition, we organise development clinics. This means booking and arranging rooms that are appropriate and comfortable for families to attend appointments.

Red books are assembled and distributed by the central admin team. This involves ordering, preparing and inserting leaflets into hundreds of red books ready for parents to use to record all those important milestones in their child’s development.

No two days in the busy admin office are the same. From organising schedules to liaising with other health care professionals, our role is very varied. We work hard to assist the ISPHNS health care professionals to deliver the best care possible to our families.”